Returns and Refunds
Returns and Refunds
At Nexora, we are committed to providing quality products and a high level of service. If you are not satisfied with your purchase, we will be happy to help.
Returns
You may submit a return request within 14 days of receiving the product.
Conditions for return:
The product must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase (order number) is required.
Non-returnable items
The following items cannot be returned:
Used products
Products damaged after receipt
Products without original packaging
Products for personal use (for hygiene reasons), unless received damaged
Refunds
After receiving and inspecting the product, we will notify you regarding the approval of your refund.
If approved:
The refund will be issued to the original payment method.
Processing time may take between 5-10 business days.
Damaged or defective products
If the product arrived damaged or defective, please contact us within 48 hours of receipt.
In this case, we will offer:
A replacement, or
A full refund
Return shipping costs
Return shipping costs will be borne by the customer, unless the product is damaged or incorrect.
Shipping fees are non-refundable.
Contact Us
For further questions, please contact us: