FAQs
Shipping and Delivery
How long does it take for an order to arrive?
Orders are processed within 1-2 business days. Delivery time usually ranges from 5-10 business days, depending on location and shipping company.
Can I track my order?
Yes. After the order is shipped, you will receive an email including a tracking number and a tracking link.
Orders and Returns
Can I return or exchange a product?
Yes. You can submit a return or exchange request within 14 days of receiving the product, provided it has not been used and is in its original packaging.
What should I do if a product is damaged or defective?
In case of a damaged or defective product, please contact customer service within 48 hours of receiving the product. We will arrange for a replacement or a full refund.
Products and Quality
Are products tested before sale?
At Nexora, we carefully select products that meet standards of quality, functionality, and design to ensure an optimal user experience.
Customer Service
How can I contact you?
You can contact us by email:
📧 support@nexora.com
We strive to respond to all inquiries within 24 hours.